specialized in Operations Management and Business Analytics

I'm a mathematics professor at Vrije Universiteit Amsterdam. I teach Business Analytics and Optimization to different groups of students. My research is centered around the use of Optimization and Machine Learning to Service Operations, especially call centers, health care and revenue management.

We develop our research collaborations with industry through ACOSA, the Amsterdam Center for Optimization, Statistics and Analytics.

Next to my academic work I co-founded CCmath, which makes "next-level" forecasting and workforce scheduling software for call centers. I'm also involved in NEXT wfm, a consulting and temp agency for call center workforce management.

On a personal note: I'm a (skitouring-)instructor at the French and Dutch alpine clubs, and I did the long-distance triathlon in less than 12 hours.