Erlang C blending calculator
Scenarios
INPUT INPUT Forecast per
INPUT INPUT Average handling
time
INPUT INPUT Number of agents (integer
required)
INPUT OUTPUT Threshold (integer
required)
OUTPUT OUTPUT Occupancy %
OUTPUT OUTPUT Outbound calls per  
OUTPUT OUTPUT Average speed
of answer
OUTPUT INPUT Service level % waits
less than

Example from "Call Center Optimization " (page 107):
- FC = 5 per minute, AHT = 5 minutes, number of agents = 33, threshold = 5

These calculators are based on CCmath engines.
They can be implemented in any software tool and also be called from within Excel.
For more information on these engines please contact CCmath.

The calculators are meant as an illustration of the "Call Center Optimization " book.
They should not be used without a thorough understanding of their specifications and limitations.

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