Daniel Cable - Alive at Work
The science of motivating people.
Matthew Dixon et al - The Effortless Experience
What really counts in call centers and customer service.
Nassim Taleb - The Black Swan
Why outliers make long-term forecasting impossible - a must-read for statisticians, forecasters and people in finance.
Peter Drucker - The Effective Executive
A classic on personal effectiveness.
Alan Cooper - The Inmates Are Running the Asylum
Essential reading for designing good (decision support) systems.
Sam Savage - The Flaw of Averages
analytics - OM
The impact of variability explained to laymen. You might not like the style, but the message is important.
Spyros Makridakis - Forecasting, Planning, and Strategies for the 21st Century
Forecasting put in perspective.
John Toussaint & Roger Gerard - On the Mend
health care - OM
On lean manufacturing in health care.
Robert Cross - Revenue Management
Revenue management for dummies.
John Nance - Why hospitals should fly
On safety in health care.
Fred Lee - If Disney ran your hospital
On quality in health care.
Thomas Davenport & Jeanne Harris - Competing on Analytics
Analytics for managers.
John Seddon - Systems Thinking in the Public Sector
health care - OM
SLAs versus altruism in health care.
Eliyahu Goldratt - The Goal (and other books by him)
The "business novel" everybody has read.
Ian Ayres - Super Crunchers
Analytics for dummies. Fun to read!
John Kotter - Leading change
Why many projects fail - for every analyst who wants to have impact.
Ben Goldacre - Bad Science
How outcomes of medical research are manipulated.
James Taylor & Neil Raden - Smart (Enough) Systems
On the importance of automating decisions made by front-line workers.