Optimization of Business Processes
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Calculators
M|G|1 Queue
M|G|s Queue
M|G|s|s Queue
M|M|s Queue
Tandem Queue
Erlang A Calculator
Planning Tools
Appointment Scheduler
Challenges
Outpatient Planning
Hospital Capacity
Revenue Management
ger@gerkoole.com
GK home page
Erlang A Calculator
Scenarios
INPUT
INPUT
INPUT
INPUT
Forecast
per time unit
INPUT
INPUT
INPUT
INPUT
Average handling time
units
INPUT
INPUT
INPUT
INPUT
Average patience
units
INPUT
OUTPUT
OUTPUT
OUTPUT
Number of agents
Integer
OUTPUT
INPUT
OUTPUT
OUTPUT
Average speed of answer
units
OUTPUT
OUTPUT
INPUT
OUTPUT
Service level
on offered calls
on answered calls
on virtual test customer
% waits
less than
units
OUTPUT
OUTPUT
OUTPUT
INPUT
Abandonments
%
OUTPUT
OUTPUT
OUTPUT
OUTPUT
Occupancy
%
Implemented by Berkan Arik