Erlang C blending calculator
Scenarios
INPUT INPUT Forecast   per  
INPUT INPUT Average handling time  
INPUT INPUT Number of agents   (integer required)
INPUT OUTPUT Threshold   (integer required)
OUTPUT OUTPUT Productivity   %
OUTPUT OUTPUT Outbound calls   per  
OUTPUT OUTPUT Average speed of answer  
OUTPUT INPUT Service level   % waits less than

Example from "Call Center Optimization" (page 107):
- FC = 5 per minute, AHT = 5 minutes, number of agents = 33, threshold = 5

These calculators are based on CCmath engines.
They can be implemented in any software tool and also be called from within Excel.
For more information on these engines please contact CCmath.

The calculators are meant as an illustration of the "Call Center Optimization" book.
They should not be used without a thorough understanding of their specifications and limitations.

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