Erlang Profit calculator
INPUT Forecast per
INPUTAverage handling time
INPUT Communication costs per per line
INPUTAgent costs per per agent
INPUTCall reward per call
INPUT Average patience
INPUT Acceptable waiting time
Number of agents (smaller than )
Lines (smaller than )
OUTPUTAverage profit per minute
OUTPUTAbandonments %
OUTPUTBlocked calls %
OUTPUTService level %

The default values contain the example from the box on page 72 of "Call Center Optimization".

These calculators are based on CCmath engines.
They can be implemented in any software tool and also be called from within Excel.
For more information on these engines please contact CCmath.

The calculators are meant as an illustration of the "Call Center Optimization" book.
They should not be used without a thorough understanding of their specifications and limitations.

Available at:

(in most countries the cheapest option)